lv665 Responsible Gaming

Our Commitment

lv665 operates as an online casino and sports betting platform serving players in Bangladesh. We believe gambling should always be a leisure activity — one that fits inside a budget you are comfortable losing and time you can genuinely spare.

We have built several account-level tools that let you decide your own limits before you start, not after a bad session. These tools are voluntary but permanent once applied for any cooling-off or exclusion period you request. Our customer support team is available 24/7 to apply any limit on your behalf if you prefer not to do it yourself.

Who Can Play – Age Policy

You must be at least 18 years old to create an account or place any wager on lv665. This is a firm rule with no exceptions. During the KYC (Know Your Customer) verification process, we require at least one government-issued ID to confirm your age and identity.

Accepted documents for age verification:

• National ID Card (NID)
• Valid Passport
• Driving Licence

KYC review normally completes within 12 hours of document submission. Withdrawals are not processed until KYC is approved. If there is any doubt about a player's age, we reserve the right to suspend the account and hold funds until verification is complete.

Warning Signs of Problem Gambling

Most players enjoy betting without it affecting their daily life. However, gambling can become a problem when it stops being entertainment. The signs below are worth reading honestly — they are not judgements, they are practical checkpoints.

• You spend more than you planned, or chase losses to "win it back."
• Gambling takes time away from work, family, or sleep.
• You feel anxious, irritable, or low when you are not gambling.
• You borrow money or sell possessions to fund bets.
• You hide your gambling activity from people close to you.
• Winning gives temporary relief but never feels like enough.
• You find it difficult to walk away after a set session time.

Player Control Tools

Every lv665 account includes the following limits. You can request any of them at any time through Live Chat or by emailing [email protected]. Decreasing a limit takes effect immediately. Increasing a limit has a 48-hour cooling-off period before it applies — giving you time to reconsider.

During any cooling-off or exclusion period, any pending withdrawals of real-money funds will be processed normally. Bonus balances are forfeited.

Self-Exclusion: Step-by-Step

Self-exclusion is the strongest tool available. Once active, you will not be able to log in, deposit, or place bets for the chosen period. Here is exactly how to request it on lv665.

1. 1

   Send an email to [email protected]

   Use the subject line "Self-Exclusion Request" and include your registered email address and the exclusion period you want (minimum 6 months, maximum permanent).

2. 2

   Confirm your identity

   A support agent will reply within a few hours asking you to confirm your name and account ID. This step prevents accidental exclusion of the wrong account.

3. 3

   Account locked within 24 hours

   Once confirmed, your account is locked. You will receive a final email confirming the exclusion start date and end date (if not permanent). Do not wait — contact support through Live Chat if the lock has not taken effect after 24 hours.

4. 4

   Withdraw any remaining real-money balance first

   Before submitting the request, withdraw any funds you want to keep. The minimum withdrawal amount is ৳800. Funds can be sent to your bKash, Nagad, Rocket, or Upay account within 30 minutes once KYC is approved.

5. 5

   Lifting the exclusion (after the period ends)

   You must contact support again in writing to reopen the account. There is a mandatory 7-day reflection period before reinstatement. We will not send reminders or offers during this time.

Protecting Minors

If you share a device with younger family members, we recommend enabling parental control software on that device in addition to lv665's own measures. lv665 cannot monitor device-level access, so local controls are important.

Practical steps for shared devices

• Log out of your lv665 account fully after every session — do not leave the browser tab open.
• Do not save your password in a shared browser profile.
• Keep bKash and Nagad accounts password-protected and separate from shared profiles.
• If a minor has accessed your account, notify support immediately at [email protected] — we will review the session and can void any transactions placed during that time.

Frequently Asked Questions

Can I set a deposit limit without speaking to a live agent?

Currently, deposit and loss limits must be set through our Live Chat or by emailing [email protected]. Our agents are available 24/7, so there is no wait for this kind of request. We plan to add in-account self-service controls in a future update.

Will I lose my bonus balance if I request a cooling-off period?

Yes. Any active bonus balance and progress toward wagering requirements (×20 of the bonus amount) is forfeited when a cooling-off or self-exclusion period begins. Real-money funds are yours and will be processed for withdrawal within 30 minutes. The minimum withdrawal is ৳800.

What if I try to create a new account while self-excluded?

Creating a second account while under self-exclusion is a breach of lv665's Terms and Conditions. If we identify a duplicate account, both accounts will be suspended and any winnings from the second account will be voided. Please contact support if you are struggling — the exclusion tool exists to help, not to punish.

Does lv665 share my data with gambling support organisations?

No. Your account data is kept confidential under our Privacy Policy. If you would like us to refer your details to a support service, you can request that specifically in writing. We will not share data without your explicit consent.

Can I keep betting on cricket during a loss limit period?

No. A loss limit applies across all game types on lv665 — slots, live casino, fishing games, and sports including cricket and football. There is no category-specific exception. Once the limit is reached, all betting is paused until the next period resets.

How quickly does the self-exclusion take effect?

After you confirm your identity with a support agent, your account will be locked within 24 hours. In most cases it happens within a few hours. If you are in immediate distress, tell the agent and they can expedite the lock to under two hours. You can also ask them to remove your payment methods from the account immediately as an extra step.

Get Help & Contact lv665

You do not need to wait until things feel out of control to reach out. Our support team handles responsible gaming requests with full confidentiality and without judgement. Here are the ways to contact us directly.