Who We Are
lv665 operates the online casino and sports betting platform available at lv665.cam. We serve players across Bangladesh, providing slots, live casino, cricket and football betting, and fishing arcade games. This Privacy Policy tells you exactly what personal data lv665 collects, why we collect it, how long we keep it, and what rights you have over it.
By creating an account or using any lv665 service, you agree to the practices described here. If you disagree with any part of this policy, please stop using the platform and contact us so we can address your concerns.
Data We Collect
lv665 collects only the information needed to run a safe, legal, and enjoyable betting platform. We group this into three categories:
Account Data
When you register at lv665, we ask for your full name, date of birth, email address, and mobile number. This is the minimum needed to open and protect your account. You must be 18 or older to register.
Identity Verification (KYC) Data
Before your first withdrawal, lv665 requires identity verification. You will need to submit a scan or photograph of one of the following documents:
- National ID Card (NID)
- Passport
- Driving Licence
KYC documents are reviewed within 12 hours. We store them securely and use them only for identity checks and fraud prevention. We do not sell or share your identity documents with third parties for marketing purposes.
Usage and Technical Data
We automatically collect your IP address, browser type, device model, operating system, pages visited on lv665.cam, session duration, and in-game activity. This data helps us fix bugs, improve the platform, and detect suspicious access patterns that could put your account at risk.
How We Use Your Data
| Purpose | Details |
|---|---|
| Account management | Creating, securing, and maintaining your lv665 account |
| Payment processing | Handling deposits via bKash, Nagad, Rocket, Upay and processing withdrawals |
| Identity verification | Running KYC checks before withdrawals as required by our compliance obligations |
| Customer support | Responding to queries sent to [email protected] or raised through live chat |
| Fraud and security | Detecting multi-accounting, bonus abuse, and unauthorised access attempts |
| Responsible gaming | Monitoring play patterns and supporting deposit limit or self-exclusion requests |
| Service improvement | Analysing usage data to improve game selection, site speed, and the lv665 app |
| Communications | Sending transactional messages (deposit confirmations, withdrawal updates, security alerts) |
We send promotional emails only if you have opted in. You can unsubscribe at any time by clicking the link at the bottom of any marketing email or by contacting support.
Payment Data and bKash / Nagad
lv665 supports bKash, Nagad, Rocket, and Upay for deposits and withdrawals. When you make a payment, we record the transaction ID, mobile wallet number (last four digits only for display), transaction amount in BDT, and timestamp. We do not store your full bKash or Nagad PIN.
Payment data is shared with the relevant mobile financial service provider only to process and confirm your transaction. It is not shared with advertisers or data brokers.
Cookies and Tracking
lv665.cam uses cookies and similar technologies to keep your session active, remember your language preference, and measure how players use the site. We use three types:
- Essential cookies – required for login sessions and security tokens. You cannot opt out of these.
- Analytics cookies – help us understand which pages and games are most popular. Data is aggregated and not linked to individual accounts.
- Marketing cookies – used only if you have consented. They track which external links led you to lv665 so we can evaluate campaigns.
You can manage cookie preferences in your browser settings. Blocking essential cookies will prevent you from logging in to lv665.
Who We Share Data With
lv665 does not sell your personal data. We share information only in the following limited situations:
- Payment processors (bKash, Nagad, Rocket, Upay) – to complete transactions you initiate.
- Game providers (Pragmatic Play, Ezugi, FA Chai, Habanero, JDB, KA Gaming, Sexy Gaming) – a session token is passed so the game server can load your account. No personally identifiable data is sent beyond what the game needs to run.
- Identity verification services – if we use a third-party KYC tool to check your documents, that provider is contractually bound to handle data securely and delete it after verification.
- Legal and regulatory authorities – if required by law or to prevent fraud, we may disclose data to relevant authorities.
How Long We Keep Your Data
| Data Type | Retention Period |
|---|---|
| Account profile | Active account lifetime + 5 years after closure |
| KYC documents | 5 years from submission (compliance requirement) |
| Transaction records | 5 years from transaction date |
| Session and usage logs | 12 months, then anonymised |
| Support chat transcripts | 2 years from date of conversation |
| Marketing preferences | Until you withdraw consent |
After retention periods end, data is securely deleted or irreversibly anonymised. You can request early deletion where no legal obligation requires us to keep it.
Your Rights
As an lv665 player, you have the following rights over your personal data:
- Access – request a copy of all personal data we hold about you.
- Correction – ask us to fix inaccurate or incomplete information in your account.
- Deletion – request that we delete your data where there is no legal reason to keep it.
- Restriction – ask us to stop processing your data while a dispute is resolved.
- Portability – receive your data in a structured, machine-readable format.
- Objection – object to processing based on legitimate interests, including direct marketing.
- Withdraw consent – if processing is based on your consent, you may withdraw it at any time. This will not affect past processing.
To exercise any right, email [email protected] with the subject line "Data Rights Request" and your registered email address. We will respond within 30 days.
Children and Minors
lv665 is strictly for players aged 18 and above. We do not knowingly collect data from anyone under 18. If we discover that an account belongs to a minor, we will close it immediately and delete all associated data. If you believe a minor has registered, contact us at [email protected] right away.
Security Measures
lv665 applies the following technical and organisational measures to protect your data:
- TLS encryption on all data transmitted between your device and lv665.cam
- Encrypted storage for KYC documents and payment records
- Two-factor authentication (2FA) available on all accounts
- Rate-limiting and IP monitoring to detect and block brute-force login attempts
- Role-based access controls – only staff who need your data for their job can access it
- Regular security reviews of our infrastructure
No system is 100% immune to attack. If you suspect your lv665 account has been compromised, change your password immediately and contact our 24/7 live chat support. We will lock your account while we investigate.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in how lv665 operates or to meet new legal requirements. When we make a material change, we will notify you by email or via a notice on lv665.cam at least 14 days before the new policy takes effect. The "Last updated" date at the top of this page always shows the current version. Continued use of lv665 after the effective date means you accept the updated policy.
Contact Us
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a concern, reach the lv665 privacy team through any of these channels:
Email: [email protected] – subject: "Privacy Policy Enquiry"
Live Chat: Available 24/7 at lv665.cam – click the chat icon while logged in or logged out
We aim to respond to all privacy-related emails within 2 business days and to resolve formal data rights requests within 30 days.